Terms and Conditions

Malee Safaris – Itinerary Terms & Conditions

1. Booking & Reservations

• A booking is confirmed once a deposit is received.

• Full payment must be completed 30 days prior to travel.

• For last-minute bookings (within 14 days), full payment is required at the time of confirmation.

2. Payments

• Payments can be made via bank transfer, M-Pesa, or approved online payment platforms.

• All bank charges or transfer fees are borne by the client.

• Quoted rates are subject to availability at the time of booking.

3. Cancellations & Refunds

• Cancellation fees apply as follows:

  • 60–45 days before travel: 20% of total cost

  • 44–30 days before travel: 50% of total cost

  • 29–0 days / No-show: 100% of total cost

• Refunds, where applicable, will be processed within 14 working days.

• Note: Some lodges and airlines have stricter policies; their terms take precedence.

4. Amendments

• Any changes after booking confirmation may incur amendment fees.

• Changes are subject to availability of hotels, vehicles, and flights.

5. Rates & Price Adjustments

• Prices are based on current park fees, fuel costs, taxes, and exchange rates.

• Malee Safaris reserves the right to adjust prices if government levies or park fees change.

6. Safari Vehicle & Guide

• Clients must follow all safety instructions from the driver-guide.

• Off-road driving, feeding animals, or interfering with wildlife is strictly prohibited.

• Malee Safaris may withdraw transport services for unsafe or unlawful behavior.

7. Accommodation

• Accommodation is provided as per the itinerary (BB, HB, FB).

• In case of overbooking or unforeseen circumstances, equivalent or upgraded lodging will be provided.

8. Travel Documents

• Clients are responsible for valid passports, visas, vaccination certificates, and travel permits.

• Malee Safaris is not liable for denied entry due to incomplete documentation.

9. Travel Insurance

• Comprehensive travel insurance (medical, cancellation, baggage) is highly recommended.

• Malee Safaris is not responsible for loss, damage, injury, or delays caused by third parties.

10. Wildlife & Park Rules

• Wildlife sightings cannot be guaranteed; nature is unpredictable.

• Clients must adhere to all park regulations.

11. Force Majeure

• Malee Safaris is not liable for delays, cancellations, or changes caused by:

  • Natural disasters

  • Political unrest

  • Weather conditions

  • Flight disruptions

  • Epidemics

  • Any events beyond our control

• Any additional costs arising from such events are borne by the client.

12. Liability

• Malee Safaris takes all reasonable precautions but is not liable for loss, injury, or damage during the safari.

• Transport, lodges, and airlines operate independently and carry their own liability.

13. Complaints

• Any dissatisfaction should be reported immediately to the guide or office.

• Complaints after the safari will be reviewed and addressed fairly.

14. Acceptance of Terms

• By confirming a booking and making payment, the client acknowledges and agrees to these Terms & Conditions.